Privacy Policy

We collect information you provide directly, information created through your use of the service, and limited technical information needed to operate the platform.

We use information to provide and improve StreamSanctum, including to create accounts, authenticate users, store user content, generate AI-assisted outputs, send transactional emails, provide customer support, manage subscriptions, improve product features, protect the service, and comply with legal obligations.

We may use aggregated or de-identified information to understand product usage, improve performance, and make business decisions. Aggregated or de-identified information does not identify you personally.

When you use AI-assisted features, the content you submit may be processed to generate response drafts, summaries, moderation instructions, boundary scripts, or workflow recommendations. You should not submit information that you do not have the right to use or that you do not want processed by the service.

AI-assisted outputs are not therapy, medical advice, legal advice, emergency support, or guaranteed solutions. You are responsible for reviewing outputs before using them.

Payments may be processed by Paddle or another authorized payment provider. Payment providers may collect and process billing details, tax information, payment method information, and transaction records according to their own policies and legal obligations.

StreamSanctum does not store full credit card numbers on its own servers.

We may send transactional emails such as account emails, onboarding confirmations, incident confirmations, saved response notifications, recovery reminders, weekly summaries, support replies, sales replies, and billing-related notices.

You may control certain email preferences in your account settings where available. Some transactional or account-related emails may still be necessary to provide the service.

We do not sell your personal information. We may share information with service providers that help us operate StreamSanctum, such as hosting providers, authentication providers, database providers, analytics providers, AI infrastructure providers, email providers, payment processors, and customer support tools.

We may also disclose information if required by law, to protect rights and safety, to enforce our Terms, to prevent fraud or abuse, or as part of a merger, acquisition, financing, or sale of business assets.

We use reasonable technical and organizational measures designed to protect information. However, no online service can guarantee absolute security. You are responsible for keeping your login credentials secure and notifying us if you believe your account has been compromised.

We retain information for as long as needed to provide the service, maintain records, comply with legal obligations, resolve disputes, enforce agreements, and protect the platform. You may request deletion of your account or certain data by contacting us, subject to legal, security, billing, and operational limitations.

Depending on your location, you may have rights to access, correct, delete, export, or restrict certain personal information. You may also have the right to object to certain processing or withdraw consent where processing is based on consent.

To make a privacy request, contact us at support@streamsanctum.com. We may need to verify your identity before completing a request.

StreamSanctum may use cookies or similar technologies for authentication, security, preferences, analytics, and product improvement. You may control cookies through your browser settings, but disabling some cookies may affect service functionality.

StreamSanctum is not intended for children under 13 years old. We do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, contact us so we can take appropriate action.

If you access StreamSanctum from outside the country where our systems or service providers operate, your information may be processed in other countries. By using the service, you understand that information may be transferred and processed in jurisdictions with different data protection laws.

We may update this Privacy Policy from time to time. If we make material changes, we may notify you through the website, dashboard, or email. The “Last updated” date will indicate when the policy was most recently revised.

For privacy questions or requests, contact us at: support@streamsanctum.com